Most of these case studies were published as part of the sector reports on the business services industry in 2004. Sector reports can be downloaded here.
| No. | Title | Country | Date | File |
| 1 | Tempore - Process optimisation by mobile solutions in the cleaning services sector | AT | Aug. 2004 |  95KB |
| 2 | DWS-Online - Providing benefits of e-learning to SME's | DE | Aug. 2004 | 100KB |
| 3 | advo 24 / Heistermann - The provision of customer-related services on company websites | DE | Aug. 2004 | 100KB |
| 4 | E-Marketplaces - B2B e-marketplaces in the business services sector | SK, DE, USA, DK/SE | Aug. 2004 | 130KB |
