Most of these case studies were published as part of the sector reports on the ICT services industry in 2004. Sector reports can be downloaded here.
| No. | Title | Country | Date | File |
| 1 | Vodafone Greece | EL | Aug. 2004 |  110KB |
| 2 | SynerDeal | FR | Aug. 2004 | 280KB |
| 3 | Accelance | FR | Aug. 2004 | 410KB |
