Most of these case studies were published as part of the sector reports on the Telecommunication services sector in 2006. Sector reports can be downloaded here.
| No. | Title | Country | Date | File |
| 1 | Brutélé - Supporting customer-centric strategy by new CRM and invoicing system | BE | Dec. 2006 |  60KB |
| 2 | Budget Telecom - Use of the web as marketing and sales channel | FR | Dec. 2006 | 55KB |
| 3 | COSMOTE Mobile Telecommunications - Use of e-marketplace services | EL | Dec. 2006 | 60KB |
| 4 | Grupalia Internet - Triple play by Grupalia Internet S.A. | ES | Dec. 2006 | 60KB |
| 5 | Swisscom Mobile - ICT-based customer relationship management at Swisscom Mobile | CH | Dec. 2006 | 70KB |
| 6 | T-Mobile Slovensko - Commercial rollout of Flash-OFDM network | SK | Dec. 2006 | 55KB |
| 7 | Upnet Taide Baltic - Trying to establish VoIP-based services in Lithuania | LT | Dec. 2006 | 55KB |
| 8 | WiMAX Telecom - Rollout of broadband services in central and eastern Europe | CH | Dec. 2006 | 65KB |
