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Executive Summary: The role of new companies in e-business innovation and diffusion

Objectives and scope of the study

The objective of this study is to analyse the role of new companies for the introduction and take-up of new e-business applications, i.e. for e-business innovation and diffusion. The analysis has led to conclusions for business impacts with regard to single enterprises and industry structure as well as to policy implications. The report takes up on the importance of new companies for innovation and economic growth which has been commonly acknowledged by political decision makers and researchers. It is a crosssector report that does not focus on particular industries. The analysis is based on literature findings, secondary statistical data, qualitative findings from case studies and a survey among the members of the e-Business W@tch 2006 Advisory Board as well as quantitative data from the e-Business Survey 2006.

About the importance of new companies for growth and innovation

Various studies show that new companies contribute considerably to economic growth and employment. On a national level, research results indicate that in developed countries a high amount of nascent entrepreneurs and owners of young firms is positively associated with growth. There is also empirical evidence that small and new enterprises serve as an engine of employment creation in Europe. New firms may have various advantages over established firms in innovative activity, including organisational flexibility, interest in incremental innovations, and sustained excitement about innovation. In recent years, economic framework conditions are assumed to have changed in a way that innovative advantage has shifted towards new and small firms.

Qualitative findings about the role of new companies in e-business

Findings from qualitative research for this report and from literature confirm the assumption that new companies play an important role in introduction and uptake of new e-business applications in many industries. However, some industry representatives indicated that there are no considerable differences between new and established companies in this respect. Furthermore, many new companies’ innovations may not necessarily be visible and not widely known: the innovations of new firms may be incremental and modified by other firms, and innovative e-business ideas may also diffuse when established companies employ former freelancers, i.e. former one-man or one-women companies. Finally, many new companies are not innovative at all as far as e-business in concerned. At the firm’s level, the impact of new companies on e-business innovation and diffusion obviously depends on the importance of e-business in their business model. At an aggregate level, the impact of new companies on e-business innovation and diffusion differs between industries, regions, types of technologies and stages of the innovation process:

  • Differences between industries: In industries with strong supplier and customer relationships, new companies may play a less important role for innovation and diffusion than in industries with weak vertical integration. Further industry characteristics that shape the role of new companies include the innovativeness of the industry and the industry’s type of products or processes.
  • Differences between regions: In regions with a high innovative performance, start-ups are more important for e-business innovation and diffusion than in generally less innovative regions.
  • Differences between technology types: New companies may play a more important role for ICT-related product and service innovation than for process innovation.
  • Innovation versus diffusion: Findings suggest that new companies contribute significantly to the diffusion of e-business applications, but they do not necessarily take up more innovative applications than established companies. Young companies may contribute to the diffusion of new e-business practices when a pioneering new company or a group of pioneers is copied by other firms or when an innovative new company is acquired by an established firm.

Findings from the e-Business Survey 2006

In 2006 the e-Business Survey offered for the first time the opportunity to analyse data about e-business infrastructure, use and impacts by the age of the company. Overall, 9% of the survey companies were founded between 2006 and 2003. For the purposes of the study in hand, this group is considered as “new companies”. 22% of the surveyed companies were founded between 2002 and 1997, a relative majority of 42% was founded between 1996 and 1981, and 26% were founded before 1981. This report is focusing on “new companies”, for which the survey findings indicate that, in general, they are important for e-business innovation and diffusion, but not necessarily more important than established ones. The analysis also indicates that there are considerable differences between industries. Core findings include the following:

  • Product, service and process innovation: The survey distinguished, firstly, between product and service innovation on the one hand and business process innovation on the other hand. Secondly, for both product and service innovation as well as process innovation, the interviewees were first asked about general innovation and then, if applicable, about ICT-related innovation. Product and service innovation activity, whether general or ICT related, was found to decline with company age. The differences between age groups for general product and service innovation were found to be only a few percentage points: 44% of the companies of the youngest age group and 39% of the oldest group reported general innovation activity. There were more distinct differences for ICT-related product or service innovation: 62% of the innovating new companies reported ICT-related product or service innovation and 49% of companies founded before 1981. As regards the introduction of new business processes, no clear patterns were identified. In general process innovation, the oldest companies reported the highest activity level (37%), and in ICT-related process innovation the youngest companies (79%) did so. In both cases, the companies founded between 1981 and 1996 reported the lowest innovation levels.
  • Important industry differences: The overall importance of new companies for product or service innovation as well as for process innovation was found to differ very much by industry. New companies reported the highest innovation levels in some industries and the lowest levels in other industries: new companies appear to play a particularly important role for ICT-related innovation in the ICT manufacturing industry and also to some extent in the telecommunication and hospitals industries. In contrast, the role of new companies seems to be significantly less important in the pulp & paper, construction and tourism industries. This implies that the overall importance of new companies for ebusiness innovation depends very much on the composition of the sample and on the characteristics of the industries included. Further research could follow up these findings and provide more detailed analyses about innovation activity in new companies in particular industries.
  • Innovative e-business solutions: Among the ICT applications and solutions which were covered by the e-Business Survey 2006, the following were considered as being particularly innovative: Voice over Internet Protocol (VoIP), Radio Frequency Identification (RFID), and e-Invoicing. Results show that startups tend to have the highest percentage of use of these applications. In fact, new companies have the highest use of VoIP across all age groups (24%) and they are at the same level with companies founded before 1981 as regards e-invoicing (20%) and RFID (4%). Again there were large differences between the industries examined. However, in contrast to what one would expect, in industries in which new companies were found to be less important for ICT-related product and service or process innovation, the new companies reported higher levels of VoIP and e-invoicing use than the established firms.
  • Other e-business solutions: In e-business applications that are already rather common, new companies were not found to have a clear lead. According to the survey results, new companies have the highest percentages for Wireless Local Area Network (33%), online applications other than e-mail to collaborate with business partners in the design of new products or services (22%), placing orders for goods and services online (62%), and specific IT solutions to support their marketing or sales processes (18%). Furthermore, the share of companies stating that e business constitutes a significant part of the way the company operates was largest among new firms (26%). In all these cases, however, differences between age classes were not large. In contrast, new companies were found to be behind other age-classes in the use of Enterprise Resource Planning, Supply Chain Management and Customer Relationship Management systems. These ICT applications are more beneficial for large than for small companies.

Business impacts for individual enterprises and industries

As new companies may have more organisational flexibility and more interest to introduce incremental inventions than established companies, new companies serve customisation and co-operation in innovative networks. To the extent that customisation and co-operation become more important for regional and national competitiveness,industries in certain regions or countries with a lack of new companies may loose competitiveness and productivity to industries in other areas with a larger number of agile start-ups.

Policy implications

Knowledge and capital are particularly important resources for new companies that use or produce e business applications: New firms may need particular ICT skills for the production or use of e-business applications, and they may also need ebusiness management skills. They also need financial capital to the extent that the production or use of e-business applications requires considerable investment – in certain cases from specialised venture capitalists. Furthermore they need real estate with appropriate production and office space.

Decision makers in governments, industry associations and other organisations can facilitate the access to and the use of knowledge and capital. They can promote innovation and diffusion of e-business technologies through establishing and supporting related stakeholder networks. Such networks may include, above all, companies producing or purchasing ICT and e-business applications as well as firms offering related services. New companies should receive particular attention in such fora in order to exploit their innovative potential.

In terms of finance, the opportunities for “business angels’” investments appear to be largely untapped. On the investors’ side, in order to increase the investment skills of active and potential business angels and thus to increase their readiness and capability to invest in new ICT firms, relevant academies can be created. On the companies’ side, new ICT firms should be informed about such funding opportunities from “business angels”. Furthermore, policy makers can facilitate the access of company founders to appropriate real estate. They can, for example, help to establish and foster business incubators that are specialised in hosting and consulting new companies that either produce ICT or have a business model based on e-business.

“Spin-offs” from universities and public research institutions should also receive particular attention from policy makers. There appears to be a large unused potential of commercialising inventions and knowledge from such spin-offs, also related to e-business. Approaches for promoting these start-ups should be differentiated and involve, for example, relevant research institutes or clusters within the university, educational courses for e-business management, specialised finance providers, and university-related business incubators. Such measures should target not only graduates and students, but also professors as potential company founders.

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