Most of these case studies were published as part of the sector report on the furniture industry in 2008. Case 11 was published as part of a special ICT impact report in 2008. Sector reports can be downloaded here.
| No. | Title | Country | Date | File |
| 1 | ICA Banken- The impact of e-banking and CRM | SE | Oct 2008 |  |
| 2 | Hansabank -ICT as a driver of process efficiency | EE | Oct 2008 | |
| 3 | Tapiola Bank Ltd - The impact of ICT and e-banking on branch renewal | FI | Oct 2008 | |
| 4 | National Irish Bank - The impact of ICT and e-banking on branch renewal | IE | Oct 2008 | |
| 5 | Nova Ljubljanska Banka - The impact of ICT and e-banking on branch renewal | SI | Oct 2008 | |
| 6 | SkandiaBanken AB - The Impact of e-banking and CRM | NO | Oct 2008 | |
| 7 | Egg/Citibank UK - The impact of e-banking and CRM | UK | Oct 2008 | |
| 8 | Eurobank - ICT as a driver of process efficiency | GR | Oct 2008 | |
| 9 | Glitnir Bank -The impact of ICT and e-banking on branch renewal | IS | Oct 2008 | |
| 10 | Société Générale - ICT as a driver of process efficiency | FR | Oct 2008 | |
| 11 | A financial service provider - example of ICT-enabled innovation | CH | Oct 2008 | |
