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Case studies from the tourism sector

Most of these case studies were published as part of the sector reports on the tourism industry in 2004, 2005 and 2006. Sector reports can be downloaded here.

Case Studies

No. Title Country Date File
1 Trysilfjellet NO Aug. 2004 PDF Logo 110KB
2 Accor Hotels FR Aug. 2004 PDF Logo 100KB
3 Run21 Travel IT Aug. 2004 PDF Logo 100KB
4 The London Eye UK Aug. 2004 PDF Logo 100KB
5 ENGADINcard - CRM on the basis of a destination card CH July. 2005 PDF Logo 580KB
6 Gulliver Ireland - The online destination management system IE July. 2005 PDF Logo 1,3MB
7 London Taxi Point - A SMS based personalised taxi-on-demand service UK July. 2005 PDF Logo 290KB
8 Lookb4 - A location-based system and a geo-referenced web service UK July. 2005 PDF Logo 1,0MB
9 Mountainbiker.it - A mobile tour-guide with GPS-based navigation for mountain bikers in south tyrol IT July. 2005 PDF Logo 360KB
10 Ski amadé - ICT-supported destination management and e-marketing AT July. 2005 PDF Logo 290KB
11 SkiStar - CRM for four skiing destinations by means of ICT SE July. 2005 PDF Logo 270KB
12 AccorHotels - Controlling the costs of web-based distribution FR Dec. 2006 PDF Logo 113KB
13 adriatica.net - Re-intermediation online and beyond the internet HR Dec. 2006 PDF Logo 70KB
14 CSI Media - Implementing dynamic packaging technology UK Dec. 2006 PDF Logo 60KB
15 lastminute.com - Personalisation & segmentation in dynamic packaging UK Dec. 2006 PDF Logo 85KB
16 Countryside Tourism Association of Lithuania - Successful intermediation efforts in Lithuanian farm-stay tourism LT Dec. 2006 PDF Logo 250KB
17 Ryanair - ICT-deployment at the low-cost carrier Ryanair IE Dec. 2006 PDF Logo 55KB
18 yourGreece - Re-intermediation at the platform yourGreece EL Dec. 2006 PDF Logo 165KB